Refund Policy

Refundable Services

Refunds are available for the following services if requested within 24 hours of purchase:

• Web Development
• UI/UX Design
• Digital Marketing
• SEO Strategy

24-Hour Refund Window

To be eligible for a refund, you must submit a refund request within 24 hours of purchasing the service. Requests made after this window will not be honored. Refund requests can be submitted by contacting our support team at [email protected].

Non-Refundable Services

The following services are non-refundable:

• Web Hosting
• Domain Registration & Renewal

Cancellation Policy for Hosting & Domain

While hosting and domain services are non-refundable, you may cancel them at any time. Cancellation will prevent the service from renewing at the end of the current billing period, but will not result in a refund for the remaining time in the current period.

Projects Paused or Closed for Client Inactivity

Projects placed on hold, or closed automatically, because we did not receive requested input from the client are non-refundable. This covers projects that reach 30 days without a response to an open request and are moved to On Hold, and projects closed after a further 60 days on hold.

• Work is paused only after four reminders at 3, 7, 14 and 28 days, each stating how long we have been waiting.
• Fees for work completed and delivered before the hold or closure are non-refundable.
• Amounts paid for work not yet delivered are not lost: they remain on your account as credit towards a future project.
• Answering the open request resumes the project at any point before automatic closure.

How to Request a Refund

To request a refund, please email us at [email protected] with your order details, the service you wish to cancel, and the reason for your request. We will process eligible refunds within 5–10 business days.

Contact

For any questions about this Refund Policy, please contact us at [email protected].